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🛡️Safety & Products\n

\nAre your cleaning products truly \"pet-safe\"? Yes, we use a plant-based cleaning agent with gentle formulations that are safe for paws, tongues, and noses. We can provide our product details upon request.
\nAre your products made in Canada? Yes, 100% of the cleaning products we use are made in Canada.
\nDo you use essential oils? We avoid oils known to be toxic to cats and dogs (like tea tree or peppermint) to ensure their respiratory health. Most of our products are unscented.
\nDo you clean around pet food and water bowls? We carefully wipe the area and can sanitize bowls as part of our \"Nuzzle-Free Zone\" add-on.

🐕 Pet Interaction & Training\n

\nAre your cleaners pet people? Every member of our team is a vetted animal lover who has passed a pet-interaction screening.
\nWhat do you do if my dog is a barker? We use calm body language and can offer a treat (with your permission) to build a positive association.
\nDo I need to crate my pet while you clean? We do ask that you crate dogs and aggressive or anxious cats. This makes the environment safer for your pet and our staff.
\nCan I meet my cleaner beforehand? We provide a free home assessment with the owner of Paws & Sparkle so we can discuss your specific cleaning goals and needs.

✨ Service Specifics\n

What’s the difference between Paws & Sparkle and other cleaning companies?

A: The short answer? To us, your pet is our primary client, we just happen to send the bill to you.

Most traditional cleaning companies treat pets as an obstacle to work around, a distraction, or something to be shut away in a room until the job is done. At Paws & Sparkle, your pet’s comfort, routine, and long-term health guide our entire visit. We are a small business based in Parkdale, and we operate on three distinct principles that standard services simply don't offer:

\n\"Eco-Friendly\" is Not the Same as \"Pet-Friendly\": This trips up almost every homeowner. Many generic maid services use \"green\" or eco-friendly cleaners and assume that means they are safe for animals. Many natural, plant-based products use concentrated essential oils (like tea tree, eucalyptus, or citrus) or natural pine phenols that are highly toxic to cats and dogs, leading to respiratory distress. Our Canadian-made cleaning line is strictly screened to be non-toxic, completely fragrance-free, and hypoallergenic.
\nThe Pet is Our Client: We learn your pet's name, their specific triggers, and their comfort boundaries before we ever start.
\nExclusive Pet Add-Ons You Won't Find Elsewhere: We offer specialized premium add-ons specifically designed for multi-pet homes, including a deep sanitization of litter boxes (\"Litter-Box Luxe\"), specialized enzyme treatments for accident zones, and meticulous dander and fur removal from baseboards and upholstery.

\nCan you handle heavy \"Fur-nados\" (excessive shedding)? Definitely. Our \"Deep Dig Dog\" is specifically designed for high-shedding seasons.
\nDo you clean bird cages or reptile tanks? We focus on dogs and cats, but we can clean the surrounding areas of other pet enclosures.
\nWhat is included in the \"Purr & Play\" add-on? This 30-minute visit includes litter scooping, feeding, water refreshing, and interactive playtime. Plus lots of pictures as we know how much you miss them when you're away.
\nCan you remove \"nose art\" from my windows? Yes! Our \"Nose-Print Polish\" add-on targets those low-level smudges on glass doors and windows.

🚪 Logistics & Security\n

\nHow do you ensure my cat doesn’t \"bolt\" out the door? We use a \"door-block\" protocol, entering and exiting quickly while keeping a close eye on the floor.
\nHow do I provide access to my home? To ensure the highest level of security for your home and our staff, Paws & Sparkle operates a \"No-Key\" policy. Clients provide access via a secure lockbox, smart lock code, or condo concierge fob.
\nDo I need to be home for the cleaning? Most clients provide a lockbox or code. We’ll send you a \"Paws-itive\" text when we arrive and depart.
\nIs there an extra fee for having multiple pets? No! We charge based on the size of your home and the level of cleaning required, not the number of paws.
\nWhat is your policy on \"accidents\" found during cleaning? We will clean small accidents using enzyme cleaners.
\nCan I request the same cleaner every time? Yes. We strive for consistency so your pet builds a trusting bond with their regular cleaner. Although not guaranteed, we'll do our best.

🧼 Health & Sanitization\n

\nHow do you prevent cross-contamination between homes? We use fresh, sanitized microfibers for every home and disinfect our caddy wheels and tools between visits.
\nDo you offer flea-related cleaning? For the health of our staff and other clients, we cannot clean homes with active flea infestations.
\nDo you clean pet beds? We can launder removable covers as part of our \"Sparkle & Snooze\" laundry add-on. You must have an in-unit washer and dryer.
\nHow do you get rid of that \"doggy smell\"? We use professional-grade enzyme deodorizers that break down odors at the molecular level rather than masking them.
\nDo you clean inside the litter box? Our \"Litter-Box Luxe\" add-on includes a full empty, scrub, and refill of the box.

📋 Policies & Peace of Mind\n

\nAre you insured for pet-related incidents? Yes, Paws & Sparkle is fully insured. Our comprehensive commercial coverage includes general liability for pet-related mishaps, supported by a strict $1,000 veterinary care liability limit per incident. To ensure maximum safety, we collect your pet’s veterinary and medical information during our initial home assessment.
\nWhat if my pet breaks something while you are there? We document the home's condition upon arrival. If an accident happens, we will notify you immediately.
\nDo you offer a \"Sparkle Guarantee\"? If you (or your pet) aren't happy, tell us within 24 hours and we’ll come back to fix it for free.
\nCan you feed my pet if I’m running late? Absolutely! Just leave instructions and we can add a feeding to your service.
\nHow do I book your services? You can book our services directly through our website.

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